FAQ

Select your model and product, add it to your cart, and proceed to checkout. There, you'll enter your delivery address and payment method to complete your order.

If your order has not yet been processed or shipped, please contact us as soon as possible via info@honigwasser.com. We will then check if it is still possible.

No, we currently do not offer pre-orders.

If a product is sold out, you may be able to sign up for a notification. This is not a reservation or purchase, but only an alert once the product is available again.

Depending on the country and availability, you can pay with credit card (Shopify Payments), PayPal, and Klarna (e.g., invoice / Pay Later / Instant).

No, we currently do not offer Klarna installment payments.

Please first check your entries or try another payment method. If it still doesn't work, contact us via info@honigwasser.com.

We ship worldwide. You can see which countries are currently served in the checkout.

Shipping to you (outbound shipping) is free, unless otherwise stated at checkout.

Orders are usually processed within 1 to 3 business days. Delivery time depends on the destination country and the shipping service provider. You can see the estimated delivery time at checkout or on the product page.

Yes, if available for the selected shipping method, you will receive an email with a tracking link after shipment.

For deliveries outside the EU, customs duties, import VAT, and other fees may apply. These are levied by the authorities of the destination country and must be paid by the recipient.

Yes, you have the statutory right of withdrawal. Details can be found in our cancellation policy.

You are responsible for the costs of returns (return shipping) within the scope of a cancellation.

Please contact us first via info@honigwasser.com with your order number. We will then tell you how to proceed.

After receiving and checking the return, we will refund the amount according to our cancellation policy via the original payment method.

For the appropriately marked models, we use genuine leather. Material information can always be found directly on the respective product page.

Materials like leather can have natural differences in texture, color, and surface. That's precisely what makes each piece special.

Please select your device from the product options and carefully check the model designation before purchasing. If you are unsure, feel free to contact us beforehand.

Please contact us as soon as possible via info@honigwasser.com and, if possible, send us photos of the packaging and the damaged item.

We're sorry. Please send us your order number and a photo of the item you received to info@honigwasser.com so we can investigate quickly.

Please first check the tracking link. Especially for international shipments, delays can occur. If there's no movement for a longer period, please contact us with your order number.

Generally, only one discount code can be redeemed per order, unless otherwise stated at checkout.

Discount codes can generally only be redeemed during checkout and are not applicable retrospectively to completed orders.

If gift cards are available in the shop, they can be redeemed at checkout. Availability will be displayed in the shop.